This Refund & Cancellation Policy outlines the terms for cancellation of requests and refund eligibility at MedicineWale (Kushwaha Chemist & Cosmetic).

1. Order Cancellation

• Orders can be cancelled only before they are processed or dispatched.
• Once the order is confirmed or processed, cancellation may not be possible.
• To cancel, customers must contact us immediately via phone or email.

2. Return Policy

Due to the sensitive nature of medicines and healthcare products, returns are generally not accepted. However, returns may be considered only in the following cases:

• Wrong product delivered.
• Damaged or defective product received.
• Expired product delivered.

3. Refund Eligibility

• Refunds will be processed only after verification of the issue.
• Customers must report issues within 24 hours of receiving the product.
• Proof such as images or bill may be required.

4. Refund Process

Approved refunds will be processed within 5–7 working days through the original mode of payment or any other suitable method.

5. Non-Refundable Cases

• Change of mind after purchase.
• Incorrect usage of medicines.
• Products without valid proof of purchase.

6. Prescription Medicines

Medicines sold against a valid prescription are non-returnable and non-refundable, except in case of damage or incorrect delivery.

7. Contact for Support

For any refund or cancellation request, please contact:
MedicineWale (Kushwaha Chemist & Cosmetic)
Phone: +91 XXXXX XXXXX
Email: support@medicinewale.in